CANCELLATION POLICY

Your appointment time is reserved specifically for you, and your time is just as important as ours. We understand that life happens, but to keep things running smoothly, here’s what to know about cancellations, rescheduling, and running late: • 𝐂𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝗼𝐧𝐬 & 𝐑𝐞𝐬𝐜𝐡𝐞𝐝𝐮𝐥𝐢𝐧𝐠 – Please give at least 48 hours’ notice to cancel or reschedule. Any changes made within 48 hours of your appointment will be charged 50% of the service total. Unpaid fees or ignored policies will result in a booking ban. • 𝐍𝗼 𝐂𝐚𝐥𝐥/ 𝐍𝗼 𝐒𝐡𝗼𝐰 – Missed your appointment without notice? A 50% charge still applies. More than one no-show will lead to a booking ban. • 𝐃𝐞𝐩𝗼𝐬𝐢𝐭𝐬 – All deposits are non-refundable. If you reschedule with proper notice, your deposit will move with you. If you cancel entirely, the deposit is forfeited and a new one will be required to book again. • 𝐄𝗺𝐞𝐫𝐠𝐞𝐧𝐜𝐢𝐞𝐬 & 𝐈𝐥𝐥𝐧𝐞𝐬𝐬 – If something unexpected comes up or you’re not feeling well, please reach out as soon as you can. Reasonable exceptions can absolutely be made. • 𝐓𝐚𝐫𝐝𝐢𝐧𝐞𝐬𝐬 – Running behind? We allow a 10-minute grace period. If you’re later than that, your appointment will need to be rescheduled to keep the day on track. • 𝐖𝐞𝐚𝐭𝐡𝐞𝐫 & 𝐑𝗼𝐚𝐝 𝐂𝗼𝐧𝐝𝐢𝐭𝐢𝗼𝐧𝐬 – If weather makes it unsafe to travel, don’t worry—there’s no fee to reschedule. If we decide to close due to road conditions, we’ll be in touch to find a new time for you. Thank you for respecting these policies and helping us provide the best possible experience—for you and every guest that follows.